Our Policies

Method of Payment

We accept the following methods of payment: cash, check and credit card (Visa, MasterCard, and American Express). We require a credit card on file to guarantee service.

Payment Policy

Payment is due at time of service. We require a credit card on file to guarantee service. Note: A $96 fee is automatically billed to credit cards for a late cancellation or late rescheduling.

Late Payment

Payment is due at time of service. Note: There is a $15 charge for payments received more than seven days after the date of service.

Rescheduling

We are happy to reschedule your cleaning, however we do require a 24-hour rescheduling notice. You can reschedule an appointment on our website, or contact us. There is no charge for rescheduling with 24-hour notice on business days (M-F, 9 am to 5 pm). However, we charge a $96 fee for rescheduling with less than 24-hour notice. Monday clients must reschedule by close of business on the preceding Thursday. Note: A $96 fee is automatically billed to credit cards for a late rescheduling.

Late Cancellation | 24-hour Notice

We reserve time for your cleaning; therefore we require a 24-hour cancellation notice. You can cancel an appointment on our website, or contact us. There is no charge for cancellations made with 24-hour notice on business days (M-F, 9 am to 5 pm). However, we charge a $96 fee for cancellations made with less than 24-hour notice. Monday clients must cancel by close of business on the preceding Thursday. Note: A $96 fee is automatically billed to credit cards for a late cancellation.

Additional Charges

For recurring service, an additional fee of $32 per hour, per team member may be charged to your account if we exceed the time generally allotted to cleaning your home (for example, your home may need extra cleaning after such events as parties and construction work or as the result of extended intervals between cleanings).

Office Hours

Monday through Friday from 9 am to 5 pm

Cleaning Hours

Monday through Friday from 7 am to 3 pm
Saturday service is limited and available upon request.

Holidays and Office Closings

Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Note: Maid to Clean works on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those above.

Estimated Arrival Time

We require a four to five-hour window of arrival.

Entry to Your Home or Office

For recurring service, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.