Our Policies

Office Hours and Cleaning Hours

Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Cleaning hours are Monday through Friday, 7:00 a.m. to 3:00 p.m.

 

Holiday and Office Closings

Maid to Clean observes the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If a routine cleaning falls on one of the holidays above, we will contact you in advance to reschedule. For all other holidays not listed, Maid to Clean will be open and our cleaning teams will be hard at work.

 

Estimated Arrival Time

We will discuss an arrival window with you when scheduling your cleaning. We require a 4 to 5 hour window of arrival.

 

Entry to Your Home or Office

For recurring service, our preference is to have a key to your home or office or to pick up a key from your building’s front desk. If you wish to be present during the cleaning, please note that we require a 4 to 5 hour window of arrival.

 

Payment Policy

Clients can prepay for their cleaning services online using the  Schedule a Cleaning form or pay at time of service. Maid to Clean accepts the following payment methods: cash, check, Visa, MasterCard, Discover and American Express. We require a credit card on file to guarantee your cleaning appointment and payment is due at time of service.  Our minimum rate is $114 for routine/recurring cleaning services and $171 minimum for all other services. Note: If a cleaning is cancelled or rescheduled within 24 hours of the appointment date, a $114 fee will be automatically billed to the card.

 

Additional Charges

For recurring service, an additional fee of $38 per hour, per team member may be charged to your account if we exceed the time generally allotted to clean your home. For example, if you have recently hosted an event at your home and now it requires additional cleaning time to get it back to a spotless state.

 

Coupons and Discounts

Maid to Clean honors coupons and discounts for new clients only with non-capped cleanings.  If cost is a concern, please call our office to discuss a capped cleaning.

 

Late Payment

Payment is due at time of service. There is a $15 charge for payments received more than seven days after the date of service.

 

Your Cleaning is Guaranteed

We guarantee the cleaning we provide in the time allotted. If we did not clean an area properly, please contact us within 24 hours after your cleaning. We will schedule a re-cleaning appointment on the next business day at no cost to you. After the re-cleaning, if you still have concerns, we will meet with you again to discuss.

 

Rescheduling – 24 Hour Notice Required

We are happy to reschedule your appointment. Use our quick and easy online form or give us a call at 703.299.0101. There is no charge for rescheduling with a minimum 24 hour notice on business days (Monday-Friday, 8:00 a.m. to 5:00 p.m.). Unfortunately, if you reschedule your cleaning less than 24 hours from the appointed date, a $114 fee will be billed to the credit card on file. Monday clients must reschedule by close of business on the preceding Thursday.

 

Late Cancellation – 24 Hour Notice Required

We require a 24 hour notice on business days (Monday-Friday, 8:00 a.m. to 5:00 p.m.) to cancel your appointment without penalty. To cancel now, use our quick and easy online form or give us a call at 703.299.0101. Cancellations made with less than 24 hours of notice will incur a $114 fee, automatically billed to the credit card on file. Monday clients must cancel by the close of business on the preceding Thursday.

 

Questions? Give us a call at 703.299.0101. We’d love to speak with you.