Office Hours and Cleaning Hours
Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Cleaning hours are Monday through Friday, 7:00 a.m. to 3:00 p.m.
Holiday and Office Closings
Maid to Clean observes the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
If a routine cleaning falls on one of the holidays above, we will contact you in advance to reschedule. For all other holidays not listed, Maid to Clean will be open and our cleaning teams will be hard at work.
Estimated Arrival Time
We will discuss an arrival window with you when scheduling your cleaning. We require a 4 hour arrival window.
Entry to Your Home or Office
For recurring service, our preference is to have a key to your home or office or to pick up a key from your building’s front desk. If you wish to be present during the cleaning, please note that we require a 4 to 5 hour window of arrival.
Clients can prepay for their cleaning services online using the Schedule a Cleaning form or pay at time of service. Maid to Clean accepts the following payment methods: cash, check, Visa, MasterCard, Discover and American Express. We require a credit card on file to guarantee your cleaning appointment and payment is due at time of service. Our minimum rate is $126.00 for routine/recurring cleaning services and $189.00 minimum for all other services. Note: We require a 24 hour notice for all cancellations or rescheduled cleanings. If a cleaning is cancelled or rescheduled within 24 hours of the appointment date, a $126.00 late cancellation fee will be automatically billed to the card. Tips are not expected, but are appreciated. You can choose to tip your team either by cash or by checks written under their names only.
For recurring service, an additional fee of $42.00 per hour, per team member may be charged to your account if we exceed the time generally allotted to clean your home. For example, if you have recently hosted an event at your home and now it requires additional cleaning time to get it back to a spotless state.
Coupons and Discounts
Maid to Clean honors coupons and discounts for new clients only with non-capped cleanings. If cost is a concern, please call our office to discuss a capped cleaning.
Payment is due at time of service. A $35.00 late payment fee per cleaning will be added to your account after 30 days.
Should Maid to Clean find it necessary to contract a third party “collection agency” to recoup a payment on your behalf, resulting in Maid to Clean incurring fees for such services, we reserve the right to pass on the collection fees to your unpaid balance.
Your Cleaning is Guaranteed
We guarantee the cleaning we provide in the time allotted. If we did not clean an area properly, please contact us within 24 hours after your cleaning. We will schedule a re-cleaning appointment on the next business day at no cost to you. After the re-cleaning, if you still have concerns, we will meet with you again to discuss.
Rescheduling – 24 Hour Notice Required
We are happy to reschedule your appointment. Use our quick and easy online form or give us a call at 703.299.0101. There is no charge for rescheduling with a minimum 24 hour notice on business days (Monday-Friday, 8:00 a.m. to 5:00 p.m.). Unfortunately, if you reschedule your cleaning less than 24 hours from the appointed date, a $126.00 fee will be billed to the credit card on file. Monday clients must reschedule by close of business on the preceding Thursday.
Late Cancellation – 24 Hour Notice Required
We require a full 24 hour notice on business days (Monday-Friday, 8:00 a.m. to 5:00 p.m.) to cancel your appointment without penalty. To cancel now, use our quick and easy online form or give us a call at 703.299.0101. Cancellations made with less than 24 hours of notice will incur a $126.00 fee, automatically billed to the credit card on file. Monday clients must cancel by the close of business on the preceding Thursday.
Questions? Give us a call at 703.299.0101. We’d love to speak with you.