Are you one of those lucky snowbirds who gets to flee town for a couple of months in the winter? We’re envious, and we highly second your coping mechanism of winter survival—who wouldn’t given an option, especially this winter?!
If you know you’re going to be away for a couple of months, you probably plan to have the utilities shut off. If that’s the case, please call us in advance as it is best for us reschedule ahead of time.
Having said that, if you’re on the schedule and were unable to let us know in time about a utility shut off—which can happen because of weather, construction, or random building management decisions—we’ll still improvise, and “dry clean”. That means we’ll do what we can without water or electricity—dust, empty trash, straighten up, change your bed linens (provided you leave fresh lines on the bed).
Customers ask us why we’d rather improvise rather than cancel. It’s simple. We have to stick to a schedule so we can be reliable not just to you, our clients, but also responsible to our cleaning teams who clean several houses a day. It is important to us to not just be a profitable business, but a human one that recognizes that we are only as good as the people who work for us. If we cancel, it hits our cleaning teams in the paycheck. Our alternative is to charge a cancellation fee—and we know you wouldn’t like that!
So, now that we’ve cleared that up, are you going anywhere? Tell us! We’ll live vicariously through you and survive this Polar Vortex.